Twitter policy

    POLICY STATEMENT

    SRN’s Twitter Policy has been created to help provide information and guidance to members of the public about SRN’s use of Twitter.

    SRN TWITTER ACCOUNT

    Twitter is a social networking and micro-blogging service that allows users to send and read short text updates (up to a maximum of 140 characters) via a website. The updates are known as Tweets and are displayed on the user’s profile page and can be read by anyone who has signed up to view them.

    SRN has developed an organisational Twitter account: @SRN_Tweet. This is managed by authorised SRN team members. Other SRN team members may manage work-related Twitter accounts, as indicated in their Twitter biographies.

    Our Tweets will include:

    • Alerts about new content on our website (news, publications, events, training, videos, publicity campaigns, etc.)
    • Highlighting interesting and relevant developments and information external to SRN.
    • Invitations to provide feedback on specific issues.
    • Information from the SRN team about what we are doing.
    • Occasional live coverage of events.
    • Re-tweets from other Twitter users that support the work of the SRN.

    Retweets by SRN do not necessarily reflect our endorsement of the original Tweet. We use Retweets to share information that we think might be of interest to our Followers and wider networks.

    FOLLOWING @SRN_TWEET OR OTHER SRN WORK-RELATED TWITTER ACCOUNTS

    If you follow @SRN_Tweet or any other SRN work-related Twitter accounts we will not automatically follow you back. This is to discourage the use of direct messaging, avoid resource wasting, spam handling and so that you can easily identify other key Twitter users that we think are relevant and who we follow.

    Being followed by SRN does not imply endorsement of any kind.

    AVAILABILITY

    We will update and monitor our Twitter account during office hours, Monday to Friday. Occasionally our Twitter account will be updated out of hours. Twitter may be unavailable and we accept no responsibility for lack of service due to Twitter downtime.

    @REPLIES AND DIRECT MESSAGES

    We welcome feedback and ideas from all our followers, and endeavour to join conversations where possible. We read all @replies and Direct Messages and ensure that any emerging themes or helpful suggestions are passed onto and discussed with the relevant SRN Team Member(s). We may not be able to reply individually to all the messages we receive via Twitter, but will respond if we feel it would be appropriate to do so.  Even if we do not reply to you directly, that does not mean we aren’t listening to you.

    The usual ways of contacting us are detailed in the Contact us section of the SRN website.

    SRN retains the right, where we consider comments to be unacceptable, to restrict or change access to our service.

    The threat or use of verbal abuse or harassment towards SRN Team Members on social media websites like Twitter is unacceptable behaviour. Incidents may be reported to the police.

    MEMBERS OF THE MEDIA

    SRN Twitter streams are not intended to be used by the media to contact us. If you are a member of the media, you should contact the SRN office directly.

    REVIEW

    This policy will be reviewed at least every two years.

    Last reviewed: 23 January 2015
    Date of next review: 23 January 2017